Admonishment or Blocked Account – What Now?

The PlayCatan team verifies each account registration and each account update individually and, from time to time, also carries out a more detailed inspection of the accounts in existence. Especially irregularities in the payment transactions of a Premium Account are very closely examined.

In this context, it may happen that accounts receive an admonishment, are blocked, or even canceled; this occurs particularly if you have disregarded one of the following rules of participation for PlayCatan:

• Inadmissible or Unacceptable Information
  You registered an account and used a nickname that either offends against good taste or contains sexual or political allusions or obvious advertising.
  
• Unacceptable Demeanor
  You showed unseemly behavior during chat and thus offended other players, or you made sexual or political allusions or divulged obvious advertising.
  
• Incorrect Entries
  When you upgraded your Free Account to a Premium Account, you entered incomplete, inaccurate, or intentionally manipulated address information.
  
• Premium Payment not Received
  Complications have arisen during the payment transaction – in short, your payment bounced.
  

In a word: If accounts receive admonishments, are blocked, or even canceled, it is usually due to a violation of the General Terms and Conditions (GTC). This information page serves as a support to understand the GTC.

Catalog of Measures

Free Accounts with unacceptable nicknames are usually canceled without further discussion – if you are already using a Premium Account, you will be admonished or blocked and asked to personally clarify the matter.

The situation is similar in cases of unseemly behavior during chat: Free Account holders are barred from PlayCatan without notice, Premium Account holders still get an opportunity to comment on the matter and, if need be, are temporarily blocked.

Nonsensical or incorrect personal information puts a strain on the contractual relationship between you as a client and Catan GmbH as the owner of PlayCatan. The information must be corrected promptly; otherwise, we reserve the right to prematurely close the corresponding accounts.

Complications arising during Premium payment usually generate bank-imposed chargeback fees. We charge those fees to the person who caused them; as long as they are not paid, it is not possible to upgrade to a Premium Account again.

What's to be done after having received an admonishment?

An account that has received an admonishment can still be used for playing; however, it loses the possibility to win in the monthly prize drawings and cannot be upgraded to a Premium Account.

Anyone who has been admonished because of complications regarding Premium Account payment must first pay the corresponding back posting fees incurred by the bank, for the account to be upgraded to a Premium Account again.

Please contact the This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to have the admonishment revoked – in particular, if you feel that you have been admonished wrongly.

What's to Be Done After Having Received an Admonishment?

An account that has received an admonishment can still be used for playing; however, it loses the possibility to win in the monthly prize drawings and can not be upgraded to a Premium Account.

Premium Account holders who were downgraded to a Free Account and received an admonishment because of complications regarding their Premium Account payment must first pay the corresponding chargeback fees. Once this is done, their account can be upgraded to a Premium Account again.

Please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to have the admonishment revoked – particularly if you feel that you have been admonished wrongly.

What's to Be Done After Your Account Has Been Blocked?

A player with a blocked account can neither play the browser games nor the games of the Catan Online World – regardless if it is a Free Account of a Premium Account. Forum sign-in is not possible either.

We sometimes impose a temporary freeze. In these cases, unblocking occurs automatically within the period specified in the e-mail notification. You don’t have to do anything in this case – just give some thought to why you were blocked, and wait until the freeze is automatically removed.

Blocked Free Accounts are automatically canceled after 7 days. Therefore, you should immediately contact the PlayCatan team – especially if you think you were treated unfairly – to clarify the matter and remove the freeze if applicable.

Blocked Premium Accounts are not automatically canceled, but they continue to cause you expenses (especially in the case of indefinitely blocked subscription accounts). In your own interest, you also should This e-mail address is being protected from spam bots, you need JavaScript enabled to view it as soon as possible.